Senior Software Support L1/L2
Client Services
Tunis
Onsite
About Us
WHY Linedata?
Linedata is an award-winning software solutions company. We believe finance matters to our society as much as energy to life and fueling financial transformation is vital for development and leadership.
We humanize technology :
We are passionate experts who provide investment management and credit communities with innovative, user-friendly products which help their businesses grow in over 50 countries
Our environment is international, ego-free and relaxed. We believe in building confidence through giving clear responsibilities to our team members and managing to given goals and targets. We celebrate success and we enjoy each other’s company
We employ more than 1100 employees representing 40 nationalities spread throughout our offices in 14 countries. We believe in mobility, diversity & teamwork.
Our mission is to continue to find new ways to create and build flexible, mission-critical software and services and to stay on the cutting edge of the financial software space.
JOIN THE MOVEMENT
We provide the investment management and credit communities with an innovative, user-friendly suite of products that, through detailed market and client insights, help their business to grow in over 50 countries.
We are transforming the financial services community which is in constant evolution.
With our agility, we make technology simple & accessible for our users. Let’s work together to achieve the best solutions for our clients.
Chat with our insiders and learn more about your future role at Linedata! Start the conversation: here
Commitment to Diversity
We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and is linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.
Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.
Job Description
We are a global software provider in the fintech industry and are seeking a Production Support Analyst to join our support division based in Tunis. The successful candidate will be responsible for providing exceptional support to our primarily North American-based financial sector clients.
Responsibilities:
• Resolve client issues related to application use and configuration at all levels of architecture, including the database, application servers, and front-end workflows.
• Report software issues to internal escalation points (including development/Product..) through documented processes and procedures, including replicating the issue when possible.
• Gain a thorough understanding of the client's business needs to be able to support them effectively.
• Provide prompt and accurate responses to clients within defined SLAs.
• Prioritize client incidents and manage multiple issues simultaneously.
• Utilize Linedata's proprietary issue management tool, KEN, to update, escalate, and resolve incidents.
• Interact with various levels of client and firm management through written and verbal communications.
• Identify common issues and their resolution and document them in our knowledge base.
Qualifications:
• At least 2 years of experience in a similar position.
• Bachelor's, Master's or License in IT, Finance, or related field.
• Excellent English language skills (oral and written).
• Basic knowledge of SQL.
• Knowledge of financial services/software client support environment is a plus.
• Knowledge of IT infrastructure/Windows OS/AWS in a support-related setting is a plus.
Job Requirement
Commitment to Diversity
We recognize, celebrate, and seek to increase diversity across our organization. Diversity is an asset to organizations and is linked to better performance. It is an integral part of how we do business and imperative to our success. As an international Group, we also believe that our people need to reflect our clients and local communities.
Linedata is an Equal Opportunity Employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
We intend to maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.